Return Policy
Return Policy
your satisfaction matters to us. We are committed to delivering high-quality monk fruit sweeteners, carefully packed and inspected before dispatch.
Returns Eligibility
- Returns are accepted within 24 hours of delivery
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, opened or used food products cannot be returned unless received damaged or defective in the first place.
Damaged or Incorrect Products
If you receive a damaged, leaking, or incorrect item, please contact us within 12Â hours of delivery with:
- Order details
- Clear photos of the product and packaging
Our team will review and arrange a replacement or refund as applicable.
Refund Process
- Once approved, refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
How to Initiate a Return
Please email our support team at business@ofearth-betterfoods.com with your order number and reason for return.
